Stop Leaving Your Own Money at the Border
U.S. Customs allows importers and exporters to recover up to 99% of duties paid, but most companies never file. Zarach Logistics handles every step of the process, so you get your money back without the bureaucracy.
allowed by CBP
annually
expertise
Find Out What You're Owed
No obligation. We'll review your import history and tell you exactly what's recoverable.
“Every year, billions in recoverable duties go unclaimed because companies don't know they qualify, or don't have the bandwidth to file.
You Paid Those Duties. The Government Will Give Them Back. Most Companies Never Ask.
If your company imports goods that are then exported, used in U.S. manufacturing, or destroyed under CBP supervision, you're likely eligible to recover most of what you paid in customs duties, fees, and taxes.
The catch? Duty drawback is one of the most documentation-heavy processes in trade compliance. Most companies either don't know they qualify or can't spare the internal resources to manage it properly.
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Buried in CBP regulations and filing deadlines (claims must be filed within 5 years)
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Complex record-keeping requirements that most teams aren't set up to handle
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Missed eligibility across manufacturing, substitution, and rejected merchandise scenarios
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Refund claims that get denied or delayed due to filing errors and incomplete documentation
Zarach Handles the Entire Duty Drawback Process, Front to Back
Our duty drawback services are built for importers and exporters who have real refunds waiting and don't have time to chase them down.
Eligibility Analysis
We review your import history, export activity, and manufacturing operations to identify every refund opportunity you're entitled to, including categories you didn't know qualified.
Document Preparation & Filing
Our specialists prepare compliant CBP drawback claims with complete supporting documentation: entry summaries, export proof, manufacturing records, and all required forms.
Compliance Management
We stay on top of regulatory changes, filing deadlines, and CBP correspondence. Your claims move forward without you having to monitor every requirement or respond to every request.
Maximum Refund Recovery
We don't just file what's easy. We identify every eligible entry, apply the right drawback type, and structure claims for the highest lawful refund under current CBP guidelines.
Ongoing Program Management
Once your program is established, we maintain it. Systematic tracking of new entries, export pairings, and filing timelines ensures you don't miss future refunds as your business grows.
Dedicated Point of Contact
You don't get a call center. You get a named specialist who knows your account, understands your trade flows, and picks up the phone when you call.
From First Call to Refund Check, We Handle It
Our process is straightforward by design. You share your import and export data; we do the rest.
Free Assessment
We review your import history, commodity types, and export records to estimate your refund potential. No cost, no commitment.
Program Setup
We establish your drawback program structure, identify eligible claim types, and set up the documentation workflow that fits your operations.
Filing & Follow-Up
We prepare, submit, and manage all CBP correspondence on your behalf. Accurate, complete, on time, every time.
Refund Received
CBP issues your refund. We track it and keep your program running so future claims are ready to go.
Which Drawback Program Applies to You?
Most companies qualify for at least one type. Many qualify for two or three and don't know it.
Manufacturing Drawback
If you import materials or components and use them to manufacture goods that are then exported, you can recover up to 99% of the duties paid on those imported inputs.
Substitution Drawback
You don't need to export the exact goods you imported. If you export commercially interchangeable merchandise, you still qualify, giving you significant operational flexibility.
Unused Merchandise Drawback
Imported goods that are exported or destroyed without being used in the U.S. are fully eligible, including overstocked inventory, cancelled orders, and seasonal goods.
Rejected Merchandise Drawback
Goods that arrive defective, non-conforming, or otherwise not as ordered can be returned or destroyed for a full duty recovery, with proper CBP coordination.
NAFTA / USMCA Drawback
Trade agreement provisions affect how drawback applies to goods moving between the U.S., Canada, and Mexico. We navigate the nuances so you claim everything you're entitled to.
Returned Goods Relief
Duty-paid goods exported and returned to the U.S. can qualify for relief or refund under specific CBP provisions. Especially relevant for e-commerce and international retail.
This Isn't Just a Refund. It's Capital Back in Your Business.
When you recover duties you've already paid, that's money that goes straight to your bottom line, no new revenue required. For companies importing $5M or more annually, a well-run drawback program can return hundreds of thousands of dollars per year.
More than the dollars, it's the clarity. You stop wondering what you might be missing. You stop worrying about five-year deadlines quietly expiring. You have a specialist watching it, filing it, and managing it, so you can stay focused on your business instead of your compliance calendar.
And when questions come from your CFO or operations team about what you're doing to control costs, you have an answer: we have a duty drawback program, and it's working.
Start Your Free AssessmentRecovered Capital
Real dollars returned to your business, not theoretical savings or projected efficiency.
Peace of Mind
No missed deadlines. No compliance gaps. An expert managing it so you don't have to.
Cost Control Story
A tangible answer for finance leadership when they ask what's being done to manage import costs.
A Partner, Not a Form
One contact who knows your account and manages everything. Not a portal, not a ticket queue.
Our Global Shipping Solutions Are Unmatched
Zarach has taken all the guesswork out of customs and compliance. Their team is quick to answer questions and always keeps us informed at every stage of the shipment.
Robert
Logistics Manager
Working with Zarach has simplified our customs procedures and improved cross-border deliveries. Their expertise saves us time and stress on every shipment.
Patricia
Buyer
Unlike larger brokers, Zarach delivers personal service that makes a real difference. They treat our shipments like their own and go above and beyond every time.
Jeff
President
Duty Drawback, Explained
Duty drawback is a U.S. Customs program that allows importers to recover up to 99% of duties, taxes, and fees paid on imported merchandise when those goods are subsequently exported, used in manufacturing for export, or destroyed under CBP supervision.
Claims must be filed within five years of the original import date. That window sounds generous, but the record-keeping requirements start the moment goods enter the country, so the sooner you establish a program, the more you can recover.
Not always. Substitution drawback allows you to claim refunds based on commercially interchangeable merchandise, which gives manufacturers and distributors far more flexibility than most people realize.
Manufacturing, food and beverage, agriculture, retail, e-commerce, chemicals, automotive, and pharmaceutical companies are among the most common beneficiaries. If you import and export in any volume, it's worth an assessment.
We offer flexible fee structures, including contingency-based arrangements where we earn a percentage of what we recover. If there's no recovery, there's no fee. We'll walk you through options during your free assessment.
Likely not. If you have imports from the past five years that qualify, you may still have time to file retroactively and recover a meaningful amount. The assessment will show you exactly what's still on the table.
Find Out What Your Business Is Owed
It takes one conversation to find out if you qualify. We'll review your import history and give you a clear picture of your recovery potential, at no cost.
Get Your Free Duty Drawback Assessment